Technical Solutions Specialist, Infrastructure, Google Cloud Platform

 

Google Cloud Platform

Technical Solutions Specialist, Infrastructure, Google Cloud Platform: Google Pune, Maharashtra, India 1 hour ago 14 applicants

• Full time • Entry level
• 10,001+ Employees • Internet Publishing
• See how you compare to 15 applicants. Try Premium for Free
• Actively recruiting

 

About Google  job

This role will be remote till May 2022 or till the opening of Google Office in Pune (whichever is earlier). After this, you have to work from the Google Pune office.

 

Minimum Qualification:

Bachelor’s degree or equivalent practical experience.

Experience with information technology (eg, HTTP/HTML, operating systems, data warehousing, networking).

Experience in troubleshooting problems and advocating for customer needs.

Experience in providing technical support through communication channels.

 

Preferred Qualification:

Experience with B2B enterprise-grade support.

Experience with Google Cloud identity and security systems, cloud monitoring and logging, as well as local and cloud storage.

Troubleshooting experience with Google Cloud technologies (ie, Google Cloud Platform, OpenStack, etc.).

Knowledge of Linux/Unix or Windows systems from kernel to shell, file system, and client-server protocols.

Network administrator-level knowledge of network technologies.

Ability to perform tasks independently with minimal supervision.

 

about job

 

The Google Cloud team helps companies, schools and governments seamlessly switch to Google products and supports them along the way. You rapidly solve technical issues for customers by showing how our products can make businesses more productive, collaborative, and innovative. You work closely with a cross-functional team of web developers and system administrators, not to mention both regional and international clients. Your relationships with customers are vital to helping Google grow its Google Cloud business and bring our product portfolio to companies around the world.

 

As a Technical Solutions Specialist, you will work with Google Cloud Enterprise customers and be the end-to-end master of their problems and problem resolution. You will be part of a global team that provides support to help premium enterprise customers switch to and maintain Google Cloud. When customers can’t solve problems themselves, your job is to work with customers to understand their problems, identify solutions, and ensure that we use the right processes to solve the problem expeditiously.

 

In this role, you will focus on customer needs while emphasizing customer empathy. Your full attention will be paid to the solutions to the problems being faced by Google Cloud customers. With Technical Solutions Engineers, you’ll help enhance the success of our enterprise customers and Google Cloud by understanding them and advocating for solutions to their challenges and issues.

Customers in over 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

 

Responsibilities

 

Helping, researching, solving, and mitigating Google Cloud Platform customer problems through effective ownership.

Develop a comprehensive understanding of Customer’s implementation of Google Cloud technology by reviewing, reproducing, troubleshooting potential root causes, or scaling customer-reported issues.

Work as part of a team of experts and engineers who provide customer support.

Work shift patterns or non-standard working hours as needed. This may include weekend work.

 

Google prides itself on being an equal opportunity workplace and is an affirmative action employer.

We also consider eligible applicants, regardless of criminal history, in line with legal requirements.

If you have a disability or special need that requires accommodation, please let us know by completing our Accommodation Form for Applicants.

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